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Sales and service go hand in hand. Consistent, quality service drives customer loyalty and everybody wins. A knowledgeable services team that can answer questions and resolve issues promptly is essential.
People must learn your products and processes. Unfortunately people have their limits – studies show that in as little as 30 days, 79% of knowledge is forgotten. It is simply a matter of how the human brain works. As a result, consistently following processes and keeping up with changing products is a challenge.
Spun out of Harvard Medical School, Qstream has been proven – in many rigorous, peer-reviewed clinical trials – to increase knowledge retention from 3 months to 2 years, and change even ingrained on-the-job performance. When learning product information or internal processes and tools, Qstream can provide the reinforcement needed to make learning stick.
Whether you have a small services group or call centers around the globe, Qstream provides an easy way to maximize learning across distributed teams. Qstream is localized in nine languages. It was built for the web from the ground up and doesn’t require any software installation or maintenance. Qstream pushes learning via email to mobile devices or laptops making global deployments simple.