Customer Support

For your security, passwords on Qstream are stored in an encrypted form and cannot be retrieved. If you have forgotten your password, you can have it automatically reset and a new one sent to your email address using the Reset Password page.

If you want to temporarily suspend questions for a course, you can use the vacation hold feature mentioned in the previous question. If you are sure you want to permanently drop a course, simply click on the course name on your dashboard, then select the “Course Options” tab. Click on the “Drop this course” button. You will be asked to confirm that you really want to drop the course. If you proceed, you are removed from the course and all progress information on that course is deleted.

You can temporarily suspend one or all of your courses using the Vacation Hold function.

A vacation hold freezes your entire course in time. You will not be sent any new questions or any review questions. You will not lose any progress in your course. The spacing intervals of already-answered questions will be prolonged by the duration of the vacation hold. To set a vacation hold, click on a course in the “Courses you are taking” section of your dashboard, and then go to the “Course Options” tab. Enter the start date and duration of your vacation.

If you are not enjoying one or more of your courses, you can simply drop those courses as described in a previous question. If you want to completely remove your Qstream account, please submit a support request informing us and include either your username or the email address registered for your account. Your account will be permanently removed.