How Providence’s Compliance Learning Engagement Scores Went from an F to a B+ and Saved Millions of Dollars



Providence St. Joseph Health is not only the third largest healthcare system in the U.S. but has been a leader in responding to COVID-19. Hear Darci Hall, chief learning officer, and Johnny Hamilton, senior design and innovation consultant, discuss how they designed and delivered a learning solution that saved over $4 million for a single compliance course and dramatically increased their learner engagement. You’ll explore and experience this innovative solution from the perspective of executives, managers and users.

What you will learn:

  • How to calculate and slash the cost of implementing training.
  • Understanding the differences between data, analytics and actionable analytics.
  • The benefits of shifting to a learner-centric design.
  • Providence St. Joseph Health’s journey from curiosity to pilot to enterprise launch.


Johnny Hamilton
Senior Design and Innovation Consultant
Providence St. Joseph Health