Qstream keeps a pulse on your sales organization, capturing dynamic data on the capabilities of every rep, every day. We do this by engaging users in fun, scenario-based challenges delivered to their mobile device. A sophisticated analytics engine takes it from there, providing insights that ensure your sales team is fully aligned and ready to win.
Powerful Data Collection Engine
Qstream’s data collection engine captures dozens of critical data points on a daily basis and instantly transforms them into actionable insights that can be combined with sales performance metrics and other data for a complete picture of field force capabilities.
A management dashboard puts real-time data at your fingertips. Comparing results over time and across groups lets managers continuously monitor sales force strengths and proactively respond to issues before they can impact revenue.
Detailed Management Reports
A range of summary and detailed reports highlight activity levels and opportunities for tailored sales coaching. Report access can be configured to allow sales executives at all levels of the organization to access information about their teams.
A flexible tagging system can be used to analyze sales force capabilities in unlimited ways. Tag users by locations, business unit, job title, expertise, tenure and more. Reports can be easily sorted on multiple dimensions by adding or updating tags at any time.
Qscore Performance Benchmark
Qscore is an onboard metric used to rate the capabilities of an individual sales rep or team by calculating engagement and performance scores into a single number. Managers can use Qscore to observe relative changes in performance.
With Qstream, sales reps play a game in 3 minutes a day on their mobile device or laptop. Simple, scenario-based questions challenge users and keep their knowledge sharp. Built-in game mechanics drive user engagement and keep them coming back for more.
Designed for the mobile Web, Qstream runs on any laptop, tablet or smartphone. In the office or on the road, users respond to questions and learn from concise explanations that sharpen their understanding of your products, differentiators, competitive responses and sales processes.
In just 3 minutes every few days, reps respond to a new challenge with just a few clicks. A resulting answer page is supported by rich media and social interaction. Questions are repeated over spaced intervals until the content is mastered.
Fun and Engaging
Built-in game, reputation and social mechanics, such as scoring, leader boards and integrated blogs, create positive competition and ensure strong user engagement. Users can be grouped into teams to compete for top scores on leader boards with up-to-the-minute rankings.
Daily User Notifications
Notification formats include email and push notifications to mobile apps and RSS feed readers. Notifications can be placed on vacation hold so you’ll never miss a question.
Synchs Across Devices
Qstream optimizes growing investments in enterprise smartphone and tablet deployments with sophisticated technology that synchs questions and other information so it’s always up to date regardless of which device is used.
Full Unicode support lets you deploy Qstream in any language, including English, French, Spanish, Portuguese, German, Italian, Chinese, Japanese, Korean and more.
We provide a comprehensive set of powerful tools to help you deploy and manage your Qstream with ease.
Developed at Harvard, the patent-pending Qbot algorithm personalizes question delivery to optimize knowledge retention and user engagement based on your business objectives, user performance and game setup.
Intuitive authoring tools let subject matter experts quickly assemble Qstream questions, answers and explanations via any Web browser. Qstream supports multi-author environments with centralized publishing control. Online preview functions enable content review and testing prior to launch.
Multiple Question Types, Rich Media Support
Select from multiple choice, multiple correct, fill in the blank, surveys, and more. Questions can be text only or include rich media such as high-quality images, video, podcasts, PDFs and more. Images are automatically scaled to size for delivery on different devices. No plugins required.
Qstream gives system admins significant control over how their site operates, including privacy settings, audience restrictions, comment publishing and content review processes. Also set question frequency, schedule, mastery requirements and completion instructions.
Browseable Online Catalog
Authors can publish their Qstreams to an online catalog restricted to authorized users or publicly available to anyone. Catalogs can be customized with Qstream descriptions, author information, user reviews and ratings, and metadata tagging.
Your Site, Your Brand
Easy-to-use tools let you quickly customize the look and feel of your private Qstream site, adding logos and messages to your home page, catalog and notification emails.
User Registration Options
Batch registration let admins upload thousands of users in one go, including user tagging, default language and custom welcome message. Welcome emails include account info and the first Qstream question. Sites can also be configured to offer self-registration and open enrollment.
Qstream Performance Packs make it easy for sales teams and others to support a variety of business initiatives and applications by matching the amount of content, level of competition and duration with the optimal mix of game mechanics.
Performance Pack Methodology
Unlike other solutions that employ animated game environments featuring badges and avatars to engage users and drive business results, Qstream Performance Packs are designed for ease of use out of the box and do not require development resources. A complex balance of built-in motivational elements and incentives support Qstream’s underlying methodology for long-term knowledge retention and data collection.
Performance Pack Engine
The Qstream Performance Pack Engine provides two easy ways to optimize game structure. Choose from dozens of optional settings, including scoring rules, leaderboard configurations, aliases, frequency and repetition intervals, mastery requirements and more; or select a template featuring pre-set options based on best practices.
Designed for secure, large-scale enterprise deployments, Qstream uses a highly secure multi-tenant SaaS infrastructure. There is no software to install. It's the ideal solution for enterprise deployments in regulated industries where the security of user information and content is mission critical.
Rock-Solid Reliability and Security
Qstream’s infrastructure includes multiple redundancies to ensure ultimate reliability and scale during peak usage times. Our dedicated network operations team manages security, performance and reliability, backed by an automated monitoring system. Extensive user- and role-based security protects the integrity of your valuable user data, analytics and content.
Single Sign-On Integration
Qstream supports multiple single sign on (SSO) technologies, including Okta, Salesforce.com, cookie-based SSO solutions and LDAP. Custom modules allow integration with proprietary enterprise SSO tools giving organizations the ability to centralize Qstream access control within their common IT security policies, and eliminating the need for users to manage additional login credentials.
With the Qstream API, functions such as user management and enrollment can be automated and integrated with external CRM, ERP, LMS or HRIS. This is ideal for adding new hires, removing former employees or enrolling users in Qstream based on job role or location tags, for example.SmartLinks technology is provided user data with third-party systems.
Our 90-day Starter Services Pack lays the foundation for rapid success. Services include implementation, training, launch and premium support services to maximize knowledge transfer and sharing of best practices.
An experienced account manager provides guidance and assistance in all phases of implementing and launching your branded Qstream site. This includes a project kickoff meeting and project plan with client-specific task, role and information requirements.
Prior to launch an account manager will assist with important tasks such as branding, site settings, leader board set up and scoring, evaluation of content effectiveness, report setup including management groups and hierarchies, and user registration, enrollment and tagging.
The key to an effective Qstream launch is rapid adoption. Our services team is available to share best practices and examples of effective internal launch communications, including welcome emails, FAQs and promotions.
Qstream offers customized training for site administrators and authors (two 45-minute Webcasts). Additional support includes access to Qstream’s best-practices library with helpful tips for writing effective questions and managing successful rollouts.
The Qstream Starter Services Pack includes up to 90 days of premium support for your implementation team via phone and email. This includes direct access to a dedicated account manager. Qstream’s Customer Support team provides email support for your end users.