Privacy Policy

Privacy Policy

Effective September 12, 2014

Qstream Inc., (“Qstream”, “We”, “Company”), is committed to protecting the privacy of individuals who use its services. Qstream understands that personal data and privacy are important and has published this privacy policy to show what personal information is recorded and for what purpose, through the use of its sites and services provided at qstream.com domain and subdomains (“Site”, “Services”).

From time to time, we may revise this policy to reflect changes in applicable laws, regulations, or practices or features of our Service. In such case, this policy will be updated and the effective date will be updated. Continued use of the Qstream Site and Services will signify acceptance of this policy.

If you have any questions regarding this privacy policy or concerning your personal data stored by Qstream, you may contact us at privacy@qstream.com.

Collection and Use of Personal Data

Visitors / Non-Registered Users

A visitor or non-registered user using a Qstream Site is not required to provide any personal information. If a visitor submits an enquiry to us as part of a support or other informational request or application, we may collect and retain such personal information as supplied by the visitor to facilitate return contact and answering of the request.

Registered Users

Use of the Qstream Site as a registered user in either a public or private site requires us to collect and store a user’s email address. This is used to identify the user for purposes of logging in, and to send application notifications when user action is required.

Optionally, a registered user may provide a first and last name, picture, and biographical description of themselves. This information, collectively called a profile, may be viewed by other users. Registered users have full control of their profile information, and may view or amend it at any time while logged in to the Site.

Through the use of the Service, a user may optionally be enrolled in one or more courses, and over a period of time be presented with questions from those courses. Qstream stores the responses from users and may use them to dictate future scheduling and presentation of questions.

Private Qstream Sites

Where a user is registered in a private Qstream site, such as a corporate site, Qstream will record that the user is a member of that site. Optionally, a private site can be configured to grant access to managers to view reports containing user responses. Optionally, a site administrator may choose to apply arbitrary tags to users, such as “sales region” or “country”, to facilitate grouping in reports.

Sensitive Data

Qstream does not use, require, or knowingly record any sensitive personal data. We request that users of our services not provide to Qstream any sensitive data (e.g. data about an individual concerning racial origin; political, religious or sexual opinion, beliefs or persuasions; criminal convictions; trade union memberships; etc.), and we reserve the right to remove any such data on discovery.

Cookies, Web Beacons and Logging

To facilitate essential site features, the Qstream Site makes use of browser cookies for registered users. Cookies are small pieces of text sent to a browser by a website which enable the website to remember information for subsequent visits. Qstream uses cookies to determine login status and user preferences such as language choice, and are essential for the use of the Service. If a user disables cookies in their browser they will be unable to use the Service.

Cookies are also used to collect analytical statistics about use of the Site. This helps us better understand user behavior, which parts of our website people have visited most frequently, from what geographic regions, etc. Qstream uses the Google Analytics service to gather this data. Details of how Google use this data are available at: www.google.com/policies/privacy/partners

Qstream may use web beacons in emails it sends to record the status of email deliveries, such as bounced, delivered, opened, etc. Qstream uses this information for the purpose of delivery troubleshooting and statistical analysis.

Qstream may log access to its sites and services and retain logs for a period of time to facilitate in monitoring and improving the performance, security, and functionality of the service. Logs may contain IP addresses, which may indicate the location of a user accessing the site.

Data Transfer

Qstream does not share, sell, rent or trade personal information to third parties for marketing or promotional purposes. Qstream may transfer personal data to data centers of our service partners to enable the essential operation of the service.

Compelled Disclosure

Qstream reserves the right to use or disclose information provided if required by law or if the Company reasonably believes that use or disclosure is necessary to protect the Company’s rights and/or to comply with a judicial proceeding, court order, or legal process.

Data Security and Integrity

Qstream takes data security seriously and has in place appropriate physical and virtual safeguards, procedures and policies to prevent unauthorized access, disclosure, alteration or destruction of personal data.

Qstream uses personal data supplied by or on behalf of registered users to facilitate use of the Qstream Service by said users and, where relevant, their managers or administrators. Qstream will take reasonable steps to verify the validity of personal data supplied, for example by validating email addresses and/or the source of data supplied.

Safe Harbor Principles

As a responsible organization, Qstream adheres to the US-EU Safe Harbor Framework and US-Swiss Safe Harbor Framework as set forth by the US Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries and Switzerland. Qstream has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement.

Further information about the Safe Harbor framework are available at its website: http://export.gov/safeharbor

Qstream uses a self-assessment approach to assure compliance with this privacy policy and periodically verifies that the policy is accurate, comprehensive for the information intended to be covered, prominently displayed, implemented and accessible and in conformity with the Principles.

In compliance with the US-EU and US-Swiss Safe Harbor Principles, Qstream commits to resolve complaints about your privacy and our collection or use of your personal information. European Union or Swiss citizens with inquiries or complaints regarding this privacy policy should first contact Qstream at the contact details below.

In the unlikely event that a complaint or dispute cannot be resolved through our internal process, Qstream has further committed to refer unresolved privacy complaints under the US-EU and US-Swiss Safe Harbor Principles to an independent dispute resolution mechanism, the BBB EU SAFE HARBOR, operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed by Qstream, please visit the BBB EU SAFE HARBOR web site at www.bbb.org/us/safe-harbor-complaints for more information and to file a complaint.

Contact Information

Questions, comments or complaints regarding Qstream’s privacy policy or data collection and processing practices can be emailed to: privacy@qstream.com.

Top