To date, more than 1,300 individuals across their organization have taken part in Qstreams, with the number growing year-over-year. In 2021 alone, 17 Qstreams were run to service reps and managers within strategic areas of their sales workforce, resulting in proficiency gains of over 16% for presented topics.
E*TRADE has been consistently using Qstream for three years to increase employee effectiveness, deliver key learning topics and gain greater visibility into their sales and customer service workforces.
During that same time, four Qstreams were delivered to customer service reps within the organization resulting in proficiency gains of over 20%. In addition, Qstream has worked directly with audiences in Manila to create new hire onboarding programs and Qstream challenges to keep important topics top of rep’s mind while handling their day-to-day business.
Deliver learners a quick, fun & impactful experience
Qstream is the leading enterprise microlearning and knowledge reinforcement solution that supports the most critical learning needs facing businesses. Qstream’s unique spaced repetition methodology delivers the highest level of retention, engagement and efficiency of any learning solution available today. With Qstream, organizations can leverage learning analytics to measure results and prove the ROI of their training investments.
Enable managers to drive employee success
From a reporting standpoint, rep managers are able to get direct access into the strengths and weakness of their teams and coach via their manager dashboard, allowing them to course correct in real-time. More so, senior level management are able to utilize Qstream’s reporting analytics for an entire department, role or branch to gain insights into trends and areas for growth, strengthening their workforces and finding areas for improvement.
Key features of Qstream
Qstream presents content in small increments every few days — including a mix of more or less challenging questions — for a right-sized, continuous approach to learning that promotes engagement, retention, and proficiency.
Content is presented in context by simulating real-life work situations, tasks, and challenges. This promotes engagement, sparks critical thinking skills, enhances situational awareness, improves proficiency, and helps mitigaterisks since learning takes place in a safe environment offline.
Using robust explanations and multimedia elements, Qstream repeats content in ways that accommodate different learning styles, reinforcing learning and boosting proficiency.
Learning experiences are infused with leaderboards and other elements that encourage employees to compete individually and in teams, motivating them to engage with learning so they can improve knowledge retention, proficiency, and performance as a result.
Qstream is the only microlearning technology in the industry to enable measurable tracking of engagement and activity metrics – and performance data as well, using real-time dashboards, heat maps, stats, graphs, and other visual tools that show how learning translates into proficiency gains related to business objectives.
All of the above
plus a team of experts dedicated to your success
Want to learn more how Qstream is being used to train and develop E*TRADE employees? Get in touch with your account representative.
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