Our dashboards give managers a few less things to worry about.
With the growth of CRM, technology and new apps, professionals are overrun with data – mostly lagging indicators like activity, transactions, and customer data.. These are all things that, once reported, are simply too late to impact. Qstream real-time manager dashboards provide a proactive and prescriptive approach to tracking the capabilities of your team today, and not just at the end of the quarter or when a problem occurs.
Powerful Data Collection Engine
Based on participant responses to daily challenges, Qstream’s Predictive Insights Engine™ captures thousands of critical data points and continually synthesizes them to provide a rich set of real-time dashboards, reports and trend analysis that help managers keep a pulse on the capabilities of their team.
Real-time Performance Updates
Accessed via Qstream or from within your CRM, graphical management dashboards put real-time capabilities data at your fingertips. Comparing results over time and across groups lets managers at every level continuously monitor strengths and weaknesses to proactively respond. A drop-down menu lets them quickly access information on all of the teams they manage, and then drill-down by individual.
Qstream automatically delivers summary-level insights on performance, proficiency and engagement status to managers on a weekly basis. These provide at-a-glance confidence that teams are on track, and instant access to real-time dashboards for a closer look.
Based on data continually synthesized by Qstream’s analytics engine, the system assigns a graphical star rating for performance, engagement and proficiency designed to instantly highlight topics where teams might be struggling, or perhaps excelling.
Targeted Coaching Actions
Qstream’s Analytics Engine identifies targeted coaching actions that managers can take right now to congratulate strong performers, re-engage inactive users, or coach team members who are having difficulty with the critical skills and knowledge they need.
Coaching Communication Tools and Templates
Built-in communication tools make it easy for managers to reach out to specific individuals or the entire group directly from the manager dashboard. By clicking on a recommended action, a related coaching email template appears featuring the corresponding Qstream challenge and recommended coaching tips.
Qstream’s flexible tagging system can be used to analyze employee capabilities in unlimited ways. Tag users by location, business unit, job title, expertise, tenure and more. Reports can be easily sorted on multiple dimensions by adding or updating tags at any time to compare teams or track progress over time.
Proficiency Heat Maps
Proficiency heat maps – by region, quota, tenure, topic and more – help managers quickly identify capabilities gaps that may impact business outcomes. Time-based views set a baseline and allow managers to track improvement over time.
Qscore Performance Benchmark
Qscore is an onboard metric used to rate the capabilities of an individual or team by calculating engagement and performance scores into a single number. Managers can use Qscore to observe relative changes in performance.