Effective August 19, 2016
Collection and Use of Personal Data
A visitor accessing the Website is not required to provide any personal information. If a visitor submits an informational request or enquiry to us, we may collect and retain such personal information as supplied by the visitor to facilitate return contact and answering of the request.
A Registered User is either: (i) an individual licensed to use the Services, or (ii) an individual identified by a company who licenses the Services. Qstream shall collect and store the Registered User’s email address and name pursuant to the Registered User’s use of the Services. This is used to identify the Registered User for purposes of logging in, and to send application notifications when action is required.
A Registered User may optionally provide a profile of themselves which can include a picture and/or a biographical description of themselves. The foregoing information is elective and not required for a Registered User’s use of the Services. Registered Users have the right to access their personal data and may view or amend it at any time while logged in to the Services in the Dashboard area of their account.
Through the use of the Services a Registered User may optionally be enrolled in one or more courses, and over a period of time be presented with questions from those courses. Qstream stores the responses from the Registered Users and may use them to dictate future scheduling and presentation of questions.
Qstream Registered Websites
Qstream will assign the Registered User a website from which the Registered User may access the Services (the “Registered Website”). Qstream will record that the Registered User is a member of the Registered Website. Optionally, in the event of a company managed Registered User, a Registered Website can be configured to grant access to a Registered User’s manager to view reports containing Registered User responses. Further, if the Services are licensed by a company, the company site administrator in their sole discretion may choose to apply arbitrary tags to Registered Users, such as “sales region” or “country”, to facilitate grouping in reports.
Should a Registered User wish to prevent their personal data being processed on the service, they may request to have their account removed by request to their own company administrator in the case of services licensed to a company, or by request to firstname.lastname@example.org in the case of an user registered independently. Upon removal of a user’s account, their personal data will be deleted and they will no longer have access to the service.
Qstream does not use, require, or knowingly record any sensitive personal information. We request that the Registered Users of our Services not provide to Qstream any sensitive data (e.g. data about an individual concerning racial origin; political, religious or sexual opinion, beliefs or persuasions; criminal convictions; trade union memberships; etc.), and we reserve the right to remove any such information on discovery.
Cookies, Web Beacons and Logging
Cookies are also used to collect analytical statistics about use of the Services. This helps us better understand user behavior, which parts of our website people have visited most frequently, from what geographic regions, etc. Qstream uses the Google Analytics service to gather this information. Details of how Google use this information are available at:www.google.com/policies/privacy/partners
Qstream may use web beacons in emails it sends to record the status of email deliveries for Registered Users, such as bounced, delivered, opened, etc. Qstream uses this information collected from the Registered Websites for the purpose of delivery troubleshooting and statistical analysis pertaining to the Services.
Qstream may log access to its Services and Website and retain logs for a period of time to facilitate in monitoring and improving the performance, security, and functionality of the Services and the Website Logs may contain IP addresses, which may indicate the location of a user, or Registered User as applicable, accessing the Services or the Website.
Onward Transfer Principle
Qstream does not share, sell, rent or trade personal information to third parties for marketing or promotional purposes. Qstream may transfer personal information, solely as required to facilitate the essential operation of the service, to its infrastructure providers such as cloud service or data center operators. In cases of onward transfer to third parties of personal information of EU individuals received pursuant to the EU-US Privacy Shield, Qstream is potentially liable.
Qstream reserves the right to use or disclose personal information provided to Qstream in response to a lawful request by public authorities, including to meet national security or law enforcement requirements, or if Qstream reasonably believes that use or disclosure is necessary to protect Qstream’s rights and/or to comply with a judicial proceeding, court order, or legal process.
Data Security and Integrity
Qstream takes data security seriously and has in place appropriate physical and virtual safeguards, procedures and policies to prevent unauthorized access, disclosure, alteration or destruction of personal information.
Qstream uses personal information supplied by or on behalf of Registered Users solely to facilitate use of the Services by said users and, where relevant, their managers or administrators. Qstream will take reasonable steps to verify the validity of personal information supplied, for example by validating email addresses and/or the source of data supplied.
Privacy Shield Principles
One Burlington Woods
Burlington, MA 01803
Qstream has further committed to refer unresolved privacy complaints under the EU-US Privacy Shield Principles BBB EU PRIVACY SHIELD, a non-profit alternative dispute resolution provider located in the United States and operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit www.bbb.org/EU-privacy-shield/for-eu-consumers for more information and to file a complaint. To the extent the foregoing steps have been exhausted, without resolution of your complaint, under certain limited conditions, individuals may invoke binding arbitration as a last resort before the Privacy Shield Panel as designated by the U.S. Department of Commerce and the European Commission.
US-Swiss Harbor Framework
One Burlington Woods
Burlington, MA 01803
Qstream has further committed to refer unresolved privacy complaints under the US-Swiss Safe Harbor to an independent dispute resolution mechanism operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit www.bbb.org/us/safe-harbor-complaints for more information and to file a complaint.
U.S. Government Agency Governing Authority
Qstream, Inc. is subject to the investigatory and enforcement powers of the Federal Trade Commission.