Knowledge Retention

Reps can’t sell what they don’t remember.

Research shows that people forget up to 79% of new information within days and weeks. It’s just how the human brain works. Yet companies that continually reinforce sales knowledge and skills achieve 20% higher quota attainment on average.

Unlike salesperson enablement solutions that tether client conversations to rote presentations or automated processes, Qstream delivers the only proven approach to reinforcing core knowledge and skills, preparing your reps for the value-added business conversations that today’s buyers demand.

Scientifically Proven Methodology

Developed at Harvard Medical School, Qstream’s interval reinforcement approach has been scientifically proven to increase knowledge retention by up to 170% and durably changes behaviors with impact to the bottom line. Brief scenario-based challenges delivered to reps’ mobile devices every few days provide opportunities for them to recall and apply their knowledge. Scenarios are repeated over determined intervals of time until the new information or skill is mastered.

Adaptive Delivery Engine

Qstream’s adaptive delivery algorithm personalizes each sales rep’s experience to optimize reinforcement and engagement. Every day the platform delivers tens of thousands of challenges via app notifications and email while constantly recalculating individual delivery schedules.

Instant Feedback 

Based on their responses, salespeople receive instant feedback, and are able to see how well they performed on a specific scenario relative to their peers.

Rich-Media Explanations

A critical element of the reinforcement process, brief explanations on the best responses to each challenge are presented, further reinforcing the information and skills that matter most. Explanations may include videos, graphics, PDFs and links to other relevant sales assets.

Embedded Video and Role-plays

Enable your sales teams by leveraging the power of video to demonstrate what good looks like, ensuring your reps are aligned on the messaging and skills required to drive buying decisions.

Game, Social and Reputation Mechanics

Game, social and reputation mechanics, such as scoring, leader boards, aliases and integrated commenting create positive competition and ensure strong user engagement. Users can be grouped into teams to compete for top scores on leader boards with up-to-the-minute rankings.

Performance Packs

Qstream Performance Packs make it easy for sales teams and others to provide the right reinforcement strategy by matching the amount of content, level of competition and duration with the optimal mix of game mechanics.

Advanced Settings and Options

Qstream challenges can be multiple choice, multiple correct, fill in the blank, and more. A range of settings include randomized answer choices, public or moderated participant feedback and leaderboard competition options.  Choose from text-only challenges, or incorporate rich media such as high-quality images, video, podcasts and PDFs.

Program Manager Dashboards

Qstream’s program management dashboard provides a real-time snapshot of user engagement, performance and proficiency levels, including drill-down reports by individual and topic. The platform’s robust tagging system lets managers view data in unlimited ways. Onboard analytics provide executives with unprecedented insights into organizational knowledge gaps, enabling highly prescriptive actions that ensure business goals are met.