Customers Praise Platform’s Analytics & Ease Of Use, Customer Service In Latest Survey
Burlington, MA, July 16, 2024 – Qstream, a global leader in microlearning and knowledge reinforcement technology, recently conducted a Net Promoter Score (NPS) survey to measure customer loyalty and inform future product development and service needs. The company received an NPS of 80.
NPS scores are calculated by subtracting the percentage of detractors (scores 0-6) from the percentage of promoters (scores 9-10). According to Bain & Company, the creators of the NPS methodology, any score above zero is good, above 20 is favorable, above 50 is excellent and 80 or above is world class. The average NPS in the software industry is 13.2.
“I could not be more thrilled with the outcome of this survey,” says Dan Whelan, CEO, Qstream. “Our customers see us as world-class providers of learning technology, which is exactly what Qstream strives to be. This feedback confirms Qstream’s important role in the training ecosystems of the knowledge-critical industries we serve. In addition, the valuable insights received will help us continue to prioritize their business goals as we grow our platform. We can’t thank our customers enough for their candid feedback and praise.”
Other notable findings from the survey include:
- Qstream received a 9.2/10 average recommendation rating
- 93% of customers are either very satisfied or satisfied with how Qstream’s services/solutions adapt to their business needs
- 93% of customers are either very satisfied or satisfied with the platform’s performance and usability
- 91% of customers are either very satisfied or satisfied with the platform’s functionality and features
Additionally, over 90% of customers highlighted Qstream’s ease of doing business and company communications. The majority of responses applauded the dedication of Qstream’s Client Services team, with several sharing praise for individual team members in open-ended questions. Respondents also spoke highly of Qstream’s analytics and reporting for providing insightful information on training progress and impact.
When asked about the role that Qstream plays in their business, nearly 70% of customers say that the software is critical in their day-to-day operations and 97% say they are likely to continue using the platform in the next 3-5 years.
In terms of recommendations, customers requested further question type development and additional AI functionality, specifically to facilitate branched learning. The Qstream team appreciates this feedback and has already begun fast-tracking these developments on the product roadmap.
“Qstream is incredibly proud to have such an engaged customer base,” said Lauren Boynton, Director of Strategic Accounts and Customer Success, Qstream. “These folks are busy yet took time out of their day to share their Qstream experience. My team is eager to put this feedback into practice to offer superior customer service and help our clients achieve outstanding training outcomes for their organizations.”
To learn more about Qstream’s unique and highly effective training approach, visit www.Qstream.com.